Refund policy

Return & Refund Policy

At Carry Yathra, we strive to provide high-quality bags and travel accessories. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

Returns

  • Products may be returned within 7 days of the delivery date.
  • Items must be unused, unworn, and in their original condition, with all tags and packaging intact.
  • A valid order confirmation or proof of purchase is required for all returns.
  • Products that show signs of use, damage, or alteration by the customer will not be eligible for return.

Refunds

  • Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
  • Approved refunds will be processed within 5–10 business days to the original payment method.
  • Shipping and delivery charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Exchanges

  • Exchanges are available for products that are defective, damaged during transit, or incorrectly delivered.
  • Exchange requests must be submitted within 7 days of receiving the order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photos of the item and packaging.

Non-Returnable Items

  • Customized or personalized products.
  • Clearance, sale, or promotional items (unless damaged or defective).
  • Gift cards or store credits.

Contact Us

For any return, refund, or exchange requests, please contact us:

We are committed to providing a smooth shopping experience and will work to resolve any concerns as quickly as possible.